What are chatbots and how do chatbots work?

What are chatbots?
Chatbot technology is a designed tool powered by the rules of Artificial Intelligence (AI), acts as a simulator of human conversation for the purpose of automating a business process. Chatbots facilitate user interactions when placed within the messenger apps that act as a platform for supporting the bots.

Like Siri for brands, chatbots are quickly rising as a new "voice" in consumer communications. These chatty computer programs respond to texts or digital chats, effectively carrying on quasi-conversations with the humans (your current and potential customers) on the other end. Thanks to advances in Natural Language Processing (NLP) and Artificial Intelligence (AI), these bots have stronger conversation abilities than ever before.

Chatbots software sound promising, don’t they?

To build a Chatbot for your business, please visit Engati.

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