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How Buyer Personas Benefit Your Business

How Buyer Personas Benefit Your Business

Submitted by • June 9, 2017

www.livechatagent.com - A user persona refers to a representation of the goals and behavior of a hypothesized group of users. Personas are mostly synthesized from data gathered from interviews with users captured in 1–2-page descriptions. These pages include behavior patterns, skills, attitudes ...

How To Cross Sell To Your Customers Effectively

How To Cross Sell To Your Customers Effectively

Submitted by • June 6, 2017

medium.com - Cross-selling is one of the most efficacious methods of boosting the profits of a business. It is a powerful tool for expanding the reach of your business, acquiring new customers and enhancing customer lifetime value by encouraging them to buy ...

Top 6 Tips To Make Your Loyalty Program A Success

Top 6 Tips To Make Your Loyalty Program A Success

Submitted by • May 31, 2017

www.livechatagent.com - A loyalty program is all about employing strategies for customer appreciation, encouragement so as to accomplish customer retention. It may vary from an advanced access to new products to free merchandise. These programs are mainly employed by the companies so ...

TOP 5 FACTORS RESPONSIBLE FOR CUSTOMER FRUSTRATION

TOP 5 FACTORS RESPONSIBLE FOR CUSTOMER FRUSTRATION

Submitted by • May 23, 2017

medium.com - Whether it is a query that couldn’t be resolved by a customer support agent or it’s the hassle caused by the company during the return or exchange of a product, customer frustration may exist in every business. There are a ...

How Case Studies Benefit Your Business

How Case Studies Benefit Your Business

Submitted by • May 10, 2017

www.livechatagent.com - Case studies are the reports about people, groups, or situations that have been studied. These studies basically aim at showing the value of using your product or services.

WHY DOES CUSTOMER FEEDBACK MATTER?

WHY DOES CUSTOMER FEEDBACK MATTER?

Submitted by • May 8, 2017

medium.com - Customer feedback is one of the most taken for granted aspects of the business. Since the process of gathering feedback can be a tiresome and thankless job, businessmen rather prefer ignoring than spending resources on. There are many other reasons ...

QUESTIONS TO BE ASKED WHEN HIRING CUSTOMER SERVICE REPS

QUESTIONS TO BE ASKED WHEN HIRING CUSTOMER SERVICE REPS

Submitted by • May 6, 2017

medium.com - You may offer the best of goods and services to the customers but that’s not the only thing that matters. Despite the exceptional quality of your goods, customers may still have queries that if go unresolved may lead to ...

The Best CRM Software For Your Business

The Best CRM Software For Your Business

Submitted by • May 3, 2017

www.livechatagent.com - CRM software are specially designed to help businesses meet the overall goals of customer relationship management. CRM software can work wonders for your business provided you choose the right one. Let’s have a look at the best CRM software available: Salesforce: The ...

Top 5 Lead Generation Strategies For Business

Top 5 Lead Generation Strategies For Business

Submitted by • April 14, 2017

www.livechatagent.com - Lead generation refers to the marketing process of stimulating and capturing interest in a product or service for the purpose of developing sales pipeline. It is very important to have qualified leads so as to have qualified leads. Lead generation ...

All You Need To Know About A Proactive Customer Support

All You Need To Know About A Proactive Customer Support

Submitted by • April 6, 2017

www.livechatagent.com - In a typical situation, customer queries are addressed when they arise. Though an instant query resolution would make them happy but this reactive approach may not provide you with the desired customer satisfaction level. So, a better option for an ...